eCare Telemedicine Services

Video visits for online diagnosis and treatment.

Learn more about our Patient Portal and its features here.

When you’re suffering from a medical condition, seeing your doctor is the best way to get the treatment you need and determine if further care is required. Yet it’s not always easy to get to your nearest Vanguard Medical Group practice when you’re not feeling well. That’s why we offer Vanguard eCare telemedicine video visits exclusively to all our patients. Video visits enable you to safely access the same high-quality healthcare team from home as in our offices. eCare brings our primary care providers to you with an easy-to-use online system that offers diagnosis and treatment on your schedule.

Easy. Fast. Convenient. Quality Care.

Telemedicine allows our Vanguard healthcare professionals to evaluate, diagnose, and treat patients remotely via a phone call or video conference. Telemedicine is an approach to medicine that is becoming an increasingly essential part of the healthcare delivery system in the United States. Our eCare platform makes healthcare access more convenient and accessible for everyone, including patients who otherwise would need to wait to receive appropriate care. eCare can help in a variety of situations, including:

  • Busy schedules with no time for office visits
  • Evenings, weekends, and holidays
  • Maintaining safe social distancing
  • Medical concerns while traveling
  • Patients who are homebound
  • Lack of transportation

You can access Vanguard eCare from your smartphone, tablet, or computer, seven days a week, from 8 a.m. to 8 p.m.

Faster access to diagnosis and treatment can mean higher chances of a better and faster recovery. This is one reason why telemedicine is so important. With the ability to contact Vanguard providers remotely, you can start treatment sooner and stay healthier.

How Vanguard eCare Video Chat Works

When you call to schedule an appointment, we will assess whether an in-person or video option is right for you. As a Vanguard patient, you will be seen and diagnosed by a Vanguard provider via a video visit. The Vanguard provider will review your conditions and have access to your medical history. This will help us make the right diagnosis and prescribe the right recommendations for you.

Vanguard Medical Group uses to communicate with patients. Video Chat is a safe and easy way to talk one-on-one with a Vanguard provider. You can use any device with a camera, including a smartphone, tablet, laptop, or desktop. Video Chat is very simple to use. Follow these step-by-step instructions:

  • Call our Patient Access Team at 973-559-0081 or your local office and ask for an appointment.
  • We will send you an invitation to Video Chat via text or email.
  • Click on the link in that message.
  • Allow access to your camera and microphone.
  • You will be connected to a Vanguard provider.

Video appointments are billed according to your individual insurance company’s policy. Medicare and major insurance plans are accepted.

What Conditions Can We Treat with eCare?

While some conditions require in-person attention, telemedicine helps patients with a wide range of mild and severe ailments. Here are examples of conditions that providers at Vanguard Medical Group can address using telemedicine:

  • Athlete’s foot
  • Bladder infection (UTI)
  • Cold, cough, or sore throat
  • Cold sore, canker sore, or fever blisters
  • Diaper rash
  • Eczema or dermatitis
  • Flu symptoms and fever
  • Jock itch
  • Low back pain
  • Minor burns
  • Motion sickness
  • Pink eye (conjunctivitis)
  • Respiratory infections and allergies
  • Ringworm
  • Seasonal allergies
  • Shingles
  • Sinus infection
  • Skin and nail problems
  • Stye
  • Tinea (fungal skin infection)
  • Yeast infection

While eCare is appropriate for many conditions, it should never be used as a replacement for emergency care. In the event of serious injuries, illnesses, and other medical emergencies, please dial 9-1-1 immediately.

Who Can Use eCare?

Vanguard eCare is available to all Vanguard Medical Group patients. It can even be used for your first visit.

How to Use eCare Video Chat and Frequently Asked Questions

For more information and FAQs about how to use Vanguard eCare, click here.

Schedule a Vanguard eCare Video Chat Today

When you can’t visit your Vanguard Medical Group doctor’s offices, eCare provides a convenient way to receive the same high-quality care at home. Call our Patient Access Team at 973-559-0081 or contact your local Vanguard office to schedule an appointment.