Patient Portal for 24/7, Secure Online Access to Medical Information
Patient Portal is a secure, online tool that gives patients access to their medical information and the ability to ask their family practice clinical provider or office staff member questions. It helps the flow of information and streamlines timely communication that helps patients manage their health and medical care at their convenience, anytime and from anywhere. Better-managed health and medical care can also control and often reduce medical costs.
Patient Portals Are Good for Your Health
We know medical questions don’t always arise during office hours, and you don’t always have time to call for results or schedule an appointment during your busy day. That’s why we recommend using our online patient portal to give you 24/7 access to some of your most timely and important medical information. Our portal is a secure, encrypted means of communicating with our team for non-emergency matters. We’ll respond to your inquiry in the next 1-2 business days.
Use the Patient Portal to:
- Receive test results
- Request refills on medication
- Request a referral to a specialist
- Ask a non-emergency question of our clinical or staff
Set-Up is Easy
All you need is an Internet connection to use the portal. To sign up and receive your personal login information, please speak to our front desk staff at your next visit. You can also call our Patient Access Team at 973-559-0081 or email them at email@example.com anytime with Portal Help.
Set Up Your Portal Today!
- Provide us with your preferred e-mail address so we can give you access to the Patient Portal.
- A Portal Registration e-mail is automatically sent to you containing a registration link.
- Click on the registration link
- Enter the requested personal information to verify your identity.
- Follow the instructions for creating a user name and password.
- Confirm your personal and insurance information on the next screen.
Please email our support team with any Patient Portal questions.
There is an online help system that will explain how to use each feature in the Patient Portal. Look for the question mark button in the upper right hand of the Patient Portal.
Patient Portal Help
What is Patient Portal?
A patient portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records – called an Electronic Health Record or EHR – from anywhere with an Internet connection. (Please contact the Patient Access Team directly to receive your portal activation link via phone 973-559-0081, email at firstname.lastname@example.org or chat with us at vanguardmedgroup.com.)
Why Is a Patient Portal Important?
Accessing your personal medical records through a patient portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with your doctor and sometimes even save a trip to the doctor’s office.
Can my family access my Portal?
You may choose to give family members, such as parents or healthcare proxies, access to your Portal.
Is my information safe?
Yes. Patient portals have privacy and security safeguards in place to protect your health information. Always remember to protect your user name and password from others and make sure to only log on to the patient portal from a personal or secure computer.
What Do I Do If…
…I don’t receive a registration email?
Be patient. The e-mails may take a few minutes to deliver. You may also check your junk mail or spam folders to see if the email was routed there by mistake. If necessary, you can call the Patient Access Team at 973-559-0081 or email them at email@example.com.
Also, failure to register your portal account within thirty days will inactivate your registration. If this happens, please contact the Patient Access Team at 973-559-00814 or email firstname.lastname@example.org to send you a new registration.
…I forget my password?
After you attempt to login with a username and password, click on the link that says, “Forgot Password,” and follow the additional instructions. If you still need help, contact the Patient Access Team to reset your account. You can call 973-559-0081 or email email@example.com.
…I have an urgent issue or an emergency?
Do NOT use the Patient Portal. Call the Patient Access Team (973-559-0081) if you need to speak with a staff member immediately. If you are experiencing an emergency, call 911 or go to the nearest emergency room.