eCare in New Jersey

Online diagnosis and treatment, exclusively for our patients

Learn more about our Patient Portal and its features here.

When you are suffering from a common medical condition, seeing a doctor is the best way to start feeling better, get the treatment you need, and determine if further care is required. Yet it’s not always easy to get to your nearest Vanguard Medical Group practice when you’re not feeling well, out of town, or simply busier than usual. That’s why we offer eCare treatment exclusively to all our New Jersey patients. eCare brings our primary care providers to you with an easy online system that offers diagnosis and treatment on your schedule.

An Effortless Way to Seek Quality Care

Virtual healthcare provides all the benefits of seeing your regular doctor when it’s not possible to visit their office. Our eCare platform gives you convenient access to high-quality care from trusted professionals at home, in the office, and anywhere else your busy life takes you. It’s simple, convenient, and available seven days a week from 8:00 a.m. to 8:00 p.m. – and you can submit information at any time. Once we receive your information, we’ll deliver a treatment plan and prescription within an hour or the next time our offices are open.

How eCare Works

Using eCare is simple and takes just a few minutes with your Internet-connected device. To get started:

  • Log in to our eCare portal from your computer, tablet, or smartphone
  • Complete a short 5- to 10-minute questionnaire about your symptoms
  • Our clinicians review your answers to find a diagnosis and prepare a treatment plan
  • We’ll contact you with your treatment plan within an hour after the interview
  • If needed, we’ll also send any prescriptions to your pharmacy immediately

The cost of each eCare appointment is $25 which is similar to an office copay. It can be paid by credit card or as part of our Direct Primary Care program for patients without health insurance. Please contact your insurance provider to determine if Vanguard eCare is covered by your policy. You may also be able to use flexible spending account (FSA) funds – please confirm eligibility with your company. Always retain your receipt after treatment for submission to your insurance provider or company.

Patients who cannot be treated via eCare will not be charged. Instead, we will ask you to make an office appointment for treatment.

Who Can Use eCare?

eCare is available exclusively for New Jersey patients who have been seen by a Vanguard clinician within the past three years. Following New Jersey law, we cannot offer online treatments or prescriptions to anyone who does not have an established relationship with Vanguard Medical Group.

To establish eligibility, you must first schedule an appointment at your nearest Vanguard Medical Group location. After registering as a patient and seeing a clinician in person, you will be able to receive prescriptions via eCare.

What Conditions May Be Treated with eCare?

eCare is designed for patients experiencing minor illnesses and other health problems. This includes more than 20 common conditions, such as:

  • Common female infections, including bladder and yeast infections
  • Mild eye problems such as pink eye (conjunctivitis) or styes
  • Mouth problems like cold sores and canker sores
  • Respiratory infections, like colds, sinus infections, and influenza
  • Skin and nail problems, including eczema, dermatitis, tinea, and shingles

While eCare is appropriate for many conditions, it should never be used as a replacement for emergency care. If you are experiencing urgent symptoms that cannot wait for a visit during standard eCare hours hours, please consider one of our other options for how to reach us. In the event of serious injuries, illnesses, and other medical emergencies, please dial 9-1-1 immediately.

Frequently Asked Questions about eCare

For FAQ, click here

Try eCare Today

When you can’t visit your Vanguard Medical Group doctor’s offices, eCare provides an easy way to receive the same high-quality care at home. To learn more, contact your nearest Vanguard Medical Group location in New Jersey today.